Norridge Gardens Nursing Home Violations, Ratings & Legal Action

Norridge Gardens offers skilled nursing care in Norridge, Illinois. The facility’s doors opened more than 30 years ago, and many short-term guests and long-term residents have called Norridge Gardens home. Norridge is a unique enclave surrounded by the downtown chicago skyline and boasting a robust Polish community, with one of the largest Polish populations in Illinois.

The facility has earned the Joint Commission’s Gold Seal of Approval and is affiliated with Premier Healthcare of Illinois. As a result, many families desire Norridge Gardens when a family member needs a secure memory care unit or other healthcare services. Unfortunately, Medicare’s CMS ratings aren’t in agreement.

Norridge Gardens maintains a one-star rating, and reviews show that staffing is problematic and lacks all the amenities most would expect in a nursing home. There are also numerous complaints about the nutritional services offered.

Low staffing ratios can create a dangerous health care environment where basic care needs are not met. Nursing staff with too many patients to attend to may fail to provide the standard of care expected from a skilled nursing environment.

You deserve the peace of mind of knowing that your loved one is receiving quality care from the nursing home you entrust with their lives. When facilities fail to deliver, families have legal options. Rosenfeld Injury Lawyers specializes in nursing home abuse and neglect cases across Illinois. Contact them for a free consultation.

Settlements Recovered by Our Experienced Attorneys

Everyone deserves to feel safe and cared for in a nursing home. When that doesn’t happen, having the right legal support makes all the difference. At Rosenfeld Injury Lawyers, we’ve helped families recover compensation after their loved ones were harmed by neglect or abuse. Recent settlements include:

• $1.5 million settlement against a group home involving physical abuse by other residents.
• $1.25 million for a wrongful death claim regarding a choking incident that was settled prior to litigation.
• $810,000 settlement when a dementia patient was sexually assaulted by a maintenance worker.

Facility Profile: Norridge Gardens

Address: 7001 West Cullom, Norridge, IL 60634

CMS Overall Rating: 1 out of 5 stars

CMS Health Inspection Rating: 2 out of 5 stars

CMS Staffing Rating: 1 out of 5 stars

CMS Quality Measures Rating: 1 out of 5 stars

Federal Fines (Last 3 Years): $25,750

Payment Denials: 1

Ownership Type: For-profit corporation

Total Bed Capacity: 292

Consumer Alert: No

Services Provided at Norridge Gardens

Norridge Gardens is a nursing home that has satisfied families in Norridge, Illinois. They offer amenities such as:

1. Beauty salon,
2. Cultural activities
3. Religious services
4. Laundry room
5. Tiffany Dining Room

Norridge Gardens specializes in the following services:

• Wound care and drain management
• Cardiac care
• Short-term rehabilitation focused on facilitating a triumphant return home for patients.
• Long-term care
• Peritoneal dialysis
• Physical, occupational, and speech rehabilitation therapy
• Memory care
• Hospice care

Norridge Gardens also honors the Polish community with language programs and staff who speak Polish.

Norridge Gardens CMS Ratings

Medicare’s Care Compare website uses the CMS five-star rating system to help families evaluate nursing homes like Norridge Gardens. This system gives an overall score, along with ratings in three key areas:

• Health Inspections – Based on the facility’s last three state inspections and any complaint investigations. Norridge Gardens maintains a two-star rating.
• Staffing – Measures the average number of care hours residents receive from nursing staff each day. Norridge Gardens maintains a one-star rating as staffing of nurses and CNAs continues to be an ongoing concern.
• Quality Measures (QMs) – Looks at how well the facility supports residents’ clinical and physical needs, both short- and long-term. Norridge Gardens has a one-star rating, meaning the residents are at increased risk of needing hospital admission.

Facilities are rated from 1 to 5 stars, with 1 star indicating significantly below-average performance and five stars reflecting high-quality care. A low score in categories like staffing or inspections, similar to what’s been seen at some underperforming facilities, can be a red flag for inadequate care.

Recent Violations and Citations

Like all nursing homes, Norridge Gardens has a legal and moral responsibility to provide a safe, respectful, and supportive environment for its residents. Families trust that their loved ones will receive proper care, whether it’s help with daily living, access to necessary medical treatment, mobility support, or simply a sense of dignity and community.

However, the most recent health inspection uncovered sixteen violations at the facility, raising serious concerns about whether that standard of care is truly being met. Some points of concern include:

1. Failure to provide care and assistance in daily living activities
2. Multiple accounts of certified nursing assistants (CNAs) failing to provide adequate grooming and hygiene assistance
3. Failure to label and date medications once they were opened
4. Infection control issues related to the water management system at Norridge Gardens

Certified nursing assistants are hands-on in helping residents maintain basic hygiene and other daily living tasks. The CNAs at Norridge Gardens have documented incidents of failing to provide timely care for patients who need assistance with mobility, hygiene, and toileting issues.

The Impact of Neglect & Abuse Over Nursing Home Residents 

Neglect and abuse in nursing homes can have devastating physical and emotional effects on the most vulnerable members of a community. When basic needs like hygiene, nutritional food, medical care, and support are not met, residents often suffer from preventable falls, illnesses, or a rapid decline in health.

Without adequate assistance in daily living tasks, residents are often left unattended and miss out on the amenities and services provided. Crucial health needs may be neglected, resulting in hospital stays or a delayed ability to return home.

The emotional toll can be just as damaging. Feelings of fear, isolation, anxiety, and depression are common in environments where abuse or neglect is present. Many victims lose trust in the nursing staff and other caregivers, and some may stop communicating altogether, especially if they fear retaliation.

In worst-case scenarios, neglect or abuse can result in wrongful death. That’s why it’s so important for families to stay informed, ask questions, and remain prepared to take immediate action if something doesn’t seem right. Every resident deserves to live with dignity, respect, and the quality of care they were promised.

Nursing Home Residents’ Legal Rights

Nursing home residents are protected under local, state, and federal laws that hold facilities accountable for their actions. These include:

• Illinois Nursing Home Care Act – This law sets clear standards for staffing and qualifications, requiring nursing homes to deliver adequate care and prioritize residents’ health, safety, and overall well-being.
• Federal Nursing Home Reform Act – This federal law ensures residents are treated with dignity and respect. It gives them the right to be involved in their own care decisions, have personalized care plans, and live free from unnecessary restraints or abuse.
• Chicago Municipal Code 4-6-100– In Chicago, long-term care facilities must be licensed by the city and meet local standards for safety, cleanliness, and day-to-day operations before they can open their doors to residents.

These laws work together to safeguard nursing home residents. If you or someone you love has experienced abuse or neglect in a facility, these protections may support your legal case.

What to Do If You Suspect Abuse at Norridge Gardens

If you suspect abuse at Norridge Gardens, be prepared to take immediate and appropriate action to ensure the safety of the resident. Visit the site regularly to ensure health and safety procedures are followed.

When visiting, document any injuries or unsanitary conditions you observe, such as photographs of the facility, detailed notes about conditions, food quality, nursing practices, and medication management. Understand the nursing home’s rehabilitation, food, and visiting procedures and document any deviations you witness. 

Next, report your findings to the appropriate local agencies. This may include the Adult Protective Services at 1-866-800-1409. You can also contact the Illinois Department of Public Health at 1-866-800-1409.

Additionally, consider calling a nursing home abuse lawyer for a case evaluation to understand your legal options and rights in this situation. 

Finally, if the resident’s safety appears to be at risk, relocating them to a safer environment may be necessary to protect their well-being. These steps can help ensure that the resident receives the care they deserve.

Secure Expert Legal Counsel! 

If your loved one has suffered abuse or neglect at Norridge Gardens or any other Illinois nursing home, you do not have to face this situation alone. At Rosenfeld Injury Lawyers, our experienced attorneys are equipped to help you navigate your rights and pursue any claims for neglect or abuse.

Don’t hesitate. Reach out today and let a Chicago personal injury lawyer fight for the care your loved one deserves. Consultations are free, and we work on a contingency fee–meaning we don’t get paid unless you win. 

All content undergoes thorough legal review by experienced attorneys, including Jonathan Rosenfeld. With 25 years of experience in personal injury law and over 100 years of combined legal expertise within our team, we ensure that every article is legally accurate, compliant, and reflects current legal standards.